Privacy Policy

Privacy Policy

A privacy policy is a legal statement on a website or app that describes how users' personal data is collected, used, shared, and protected. It informs users about their privacy rights and choices and helps ensure transparency and legal compliance in data processing.

This privacy policy describes how Ovida VOF ("we", "us", "our") collects, uses, discloses, and protects personal information obtained through our website https://www.ovida.be ("the website") and related services. We take your privacy seriously and strive to protect your personal data. Please read this policy carefully to understand how we handle your information.

1. Information Collected

Our website collects personal information in various ways and for different purposes. When you visit our website, register for an account, fill out forms, make purchases, contact us, or participate in surveys, we may collect various types of personal data from you. This information includes but is not limited to:

• Basic information: Such as your name, email address, mailing address, and phone number. This information helps us communicate with you, identify you, and provide the services you have requested.
• Payment information: If you make purchases through our website, we may collect payment information, such as credit card details or other financial data, to process and complete your transactions.
• Demographic information: We may optionally collect demographic data, such as your age, gender, location, and interests, to improve our marketing and advertising efforts and tailor content to your preferences.
• Interaction data: We may collect information about your interactions with our website, such as the pages you visit, the products or services you view, your click behavior, and your search queries. This helps us personalize your user experience and optimize our website.
• Communication data: If you contact us via email, chat, phone, or other communication methods, we may retain the content of your communication as well as your contact information to process your requests and respond to your inquiries or comments.

Additionally, we use Google Analytics and Google Tag Manager to collect supplemental data about your use of our website, such as:

• IP addresses (anonymized): We use IP anonymization to ensure that your full IP address is not stored or shared.
• User behavior: Information such as visited pages, time spent on our website, and click behavior.
• Device data: Information about the device you are using (such as browser details, operating system, screen resolution).
• Location data: Anonymized location information.

Collecting this information allows us to better serve you, improve our website, and offer relevant communication and promotions tailored to your interests and needs. We strive to handle this data safely and confidentially as outlined in our privacy policy.

2. Use of Information

We use the information collected for various purposes, including:

• Processing orders and delivering services.
• Communicating with you and responding to your inquiries or requests.
• Improving our website and personalizing content.
• Analyzing visitor behavior (via Google Analytics) to optimize website performance.
• Offering promotions and special offers that may be of interest to you.
• Complying with legal obligations.

3. Sharing of Information

Sharing your personal data with third parties is handled with the utmost care and responsibility. This only occurs when strictly necessary to achieve the purposes mentioned above, such as:

• Engaging payment processors to handle your transactions securely and efficiently.
• Working with suppliers to deliver the products or services you requested.
• Collaborating with service providers who assist us in offering the best service.

Your personal data will never be sold to third parties for marketing purposes without your explicit consent.

4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies, including Google Analytics and Google Tag Manager, to collect information about your browsing behavior and device usage. This helps us improve our website and provide you with a personalized experience.

You can manage cookie placement via your browser settings or by reviewing our cookie settings. For more information about Google’s privacy policy, please visit: Google Privacy Policy. You can also opt out of Google Analytics by using this tool: Google Analytics Opt-out.

5. Security of Information

We implement strict security measures to prevent unauthorized access, use, disclosure, or modification of your personal data. Our security protocols are regularly evaluated and enhanced to ensure the confidentiality and integrity of your information.

6. Your Rights and Choices

You have the right to access, update, correct, or delete your personal data. You can also object to the use of your data for marketing purposes and withdraw your consent for the use of Google Analytics and Google Tag Manager cookies. Please contact us using the information below to exercise your rights.

7. Changes to This Policy

This privacy policy may be updated to reflect changes in our data processing practices. We will post the updated version of the policy on the website with the updated "Last Updated" date.

8. Contact Information

For questions, comments, or requests regarding this privacy policy, you can contact us at:

T: +32 3 288 07 22
E: [email protected]

By using our website, you agree to the terms of this privacy policy. If you do not agree with these terms, please do not use our website.